Shipping policy

Shipping Policy for The Fitin

Welcome to The Fitin! We’re committed to delivering high-quality clothing with reliable and prompt shipping. Here’s an overview of our shipping policy to help you understand the process from order placement to delivery.

1. Order Processing Time

• Orders are typically processed within 1-2 business days of placement. During peak times (such as holidays or promotional events), processing may take slightly longer.
• Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Duration

• Standard shipping within India usually takes 4–7 business days after processing.
• Please note that delivery times may vary depending on your location and potential external factors such as weather or carrier delays.

3. Shipping Fees

• Free Shipping: We offer free shipping on orders above INR ₹599. For orders below this amount, a nominal shipping fee will apply, which will be displayed at checkout.
• Cash on Delivery (COD): COD is available for most locations, with a small fee applicable. The COD option may be limited to certain pin codes.

4. Order Tracking

• Once your order is shipped, you will receive a tracking link via email. Use this link to monitor your package’s journey to your doorstep.
• If you experience issues with tracking, feel free to contact our customer support team for assistance.

5. Delivery Locations

• Currently, The Fitin only ships within India. We’re working to expand internationally in the near future, so stay tuned!

6. Shipping Delays

• While we aim for timely delivery, there may be occasional delays beyond our control (e.g., natural disasters, holidays, or carrier issues).
• If your order is delayed, our customer support team will keep you informed and assist with any questions.

7. Order Changes or Cancellations

• Orders can be modified or canceled within 12 hours of placement. After this period, modifications may not be possible as processing begins.
• For changes, please reach out to our customer service team at the earliest.

8. Undeliverable Packages

• If an order is returned to us as undeliverable due to incorrect address details or other delivery issues, we will contact you to arrange re-shipping. Additional shipping fees may apply.

9. Damaged or Missing Items

• We strive to ensure all items are securely packaged. In the rare case that a product arrives damaged or is missing, please contact our support team within 48 hours of delivery for a replacement or assistance.

We at The Fitin are dedicated to providing a smooth and transparent shopping experience. For any additional questions, don’t hesitate to reach out to us through our customer support channels. Thank you for choosing The Fitin!