Grievance Redressal
Grievance Redressal Mechanism
Thefitin is committed to providing fair treatment to all our customers and resolving customer grievances in a transparent, efficient, and timely manner.
What does "Grievance" mean?
A grievance refers to any issue, concern, or complaint related to the products or services purchased through Thefitin website for which the customer seeks resolution.
For any queries, complaints, or concerns, customers may contact us through our Contact Us page, WhatsApp support, or customer support email.
Level 1 Escalation - Customer Support
Customer Support Journey
- Visit the "Contact Us" page on our website.
- Select the issue related to your order or service
- Submit your query or complaint
- Our customer support team will review and respond within 48 hours
If your complaint is not resolved satisfactorily, it may be escalated to the Grievance Officer under Level 2 Escalation.
Level 2 Escalation - Grievance Officer
Grievance Officer Details
Subin
Managing Director
Bold Men's Global Ventures Private Limited
148/2, Back Side, Corporation Office, Bold Men's Global Ventures Pvt Ltd, Sathy Rd,
Saravanampatti, Coimbatore, Tamil Nadu - 641035, India
Email: subin@thefitin.in
Website: thefitin.in
Support Timings
Days: Monday - Saturday
Hours: 9:30 AM - 6:30 PM
Our Grievance Redressal Process
Upon receiving a customer grievance through the available support channels:
- The customer will receive an acknowledgment within 4 business days through email, WhatsApp, or phone call.
- A support reference ID may be provided for tracking the grievance status.
- Our Customer Support Team will make every reasonable effort to resolve the grievance as quickly as possible.
A grievance will be considered resolved when:
- The customer has received an appropriate resolution or clarification regarding the complaint.
- The issue has been addressed and closed by the support team after communication with the customer.
